Every once in a while, my clients say something profound. Actually, they say profound things on a regular basis, but I don’t always remember them when the massage is over and they have left the premises.
The other day, however, one of my clients said something that really stuck in my mind. He is 87 years old, and a farmer. His daughter turned him on to my services, and the work I have done has made a huge difference in his pain level and mobility. It is really fun to see someone experience massage for the first time.
Now, I am the first to admit that perfection eludes me, even though I set a high standard for myself. Every once in a while, I really screw up the appointment book. I cannot blame these events on electronics, because my appointment book is a hard copy upon which I write with one of those nearly obsolete things that deliver ink to paper.
I occasionally toy with the idea that perhaps I should move into the 21st century and embrace the electronic appointment software that is out there. I am reluctant to do this, largely because I feel like electronic doohickeys already dominate too much of our lives. Also, I have witnessed people standing at my counter, entering their next appointment into their phone along with alarms and reminders, and still have them neglect to come. They are frequently confused because their phone did not remind them of their upcoming appointment. And they show me the empty date… This is exactly what I fear would happen to me if I were so unwise as to commit my work schedule to a data base.
Besides which, I read articles over and over that tell me that in order to be successful these days I MUST have on-line appointment making available, because the millenials don’t want to deal with actually talking to real live people. I call bullshit. I have plenty of millenials who are my clients who have no problem making their appointments with me without using an on-line app. Personally, I want to have more control over my schedule than a computer run appointment book would give me. Call me old fashioned. Call me a luddite.
That all being said, I am perfectly capable of messing up the book all by myself, with no help from computers! And I did that early this week. I had two people scheduled at the same time for reasons that I will not go into here, but involved making an appointment for someone when I was not in the presence of my book. Big no no.
So, when my older man showed up while I was working on the other client, Jim had the job of telling him that I was double booked. He came for an appointment later in the week, and when he arrived I apologized profusely. He said, “You’re fine. Things happen, it is just fine. I always like to say, ‘If you don’t do nothing you won’t make any mistakes.” Then he added, “I am still mad at myself for picking up your phone and walking off with it the other day just because it looked like my phone.”
If you don’t do anything, you will never make any mistakes. The fear of making a mistake can lead us to paralysis. Good to remember. The corollary is a common saying in art journal circles: There are no mistakes, only happy accidents.
Go ahead, be brave! Act! Do not fear your mis-steps. They could lead you to wisdom, and possibly better art.